Managed IT
Ongoing operational ownership for users, systems and suppliers.
- Helpdesk & ticket ownership
- Monitoring & maintenance
- Documentation & roadmap
- Vendor coordination
ICTSupport service architecture
Four service pillars. One accountable technology partner.
From daily user support to core infrastructure and coordinated field execution, each pillar has a clear scope and can operate independently or as part of one managed model.
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Explore the pillars
Choose by operational outcome—not by a list of products.
Infrastructure
Reliable network, server, Wi-Fi and continuity foundations.
- Networks & firewalls
- Business Wi-Fi
- Windows Server & identity
- Backup & continuity
Workplace IT
A controlled, secure and productive technology experience for every user.
- Endpoints & Microsoft 365
- Onboarding / offboarding
- Device lifecycle
- Workplace standards
Field Services
Coordinated onsite execution across Greece with evidence and reporting.
- Remote & Smart Hands
- Site surveys
- Deployments & IMAC
- Rollouts & dispatch
How they work together
One operating model, without blurred responsibilities.
01
Workplace
The user and endpoint experience.
02
Managed IT
Ownership, support and coordination.
03
Infrastructure
The systems everything depends on.
04
Field Services
Physical execution where it is needed.
Managed Open Source for Business
Private business platforms, operated by ICTSupport.
Endpoint security, assets and licences, files, documents, automation, projects, helpdesk, analytics and internal knowledge.
Engagement models
Use only what the operation actually needs.
A pillar can be delivered as a defined project, recurring operational service or integrated managed model. The scope determines responsibilities, cadence and evidence.
01AssessmentBaseline and roadmap.
02ProjectDefined change and handover.
03Recurring serviceAgreed scope and cadence.
04Managed modelIntegrated operational ownership.
Starting point
Not sure which pillar you need?
An IT Health Check creates a factual baseline, identifies operational dependencies and turns findings into a prioritised action plan.
Build the right service scope.
Tell us what must work better, where and for whom.