Privacy Policy

Last updated: 25 August 2026.

1. Data controller and contact

ICTSupport is responsible for processing personal data submitted through ictsupport.gr. Privacy enquiries may be sent to [email protected].

2. Information we process

When you contact us or request an engineer, we may process your name, company, business email, telephone number, site and scheduling information, technical scope, partner reference and any files you deliberately attach. Please do not submit passwords, access credentials or unrelated sensitive personal data.

3. Why we use it

We use this information to answer enquiries, assess requirements, prepare or coordinate a service, maintain a record of business communication and protect the website against misuse. The applicable legal basis may be pre-contractual steps, performance of an agreement, legitimate business interests or a legal obligation.

4. Recipients and service providers

Access is limited to authorised personnel and service providers required to operate hosting, email, security and website functionality. Information is not sold. It may be disclosed where legally required or where necessary to deliver a service requested by you.

5. Retention and security

Information is retained only for as long as required for the enquiry, service relationship, security record or applicable legal obligations. Reasonable technical and organisational measures are used to protect it; however, no internet transmission is risk-free.

6. Your rights

Subject to the GDPR and applicable law, you may request access, correction, deletion, restriction, objection or portability and may lodge a complaint with the Hellenic Data Protection Authority. Contact us first at [email protected].

7. Cookies and updates

Essential cookies may be used for security, language and form operation. Any analytics or optional tracking should be disclosed through the website’s active consent mechanism. This notice may be updated when processing activities change.