Remote & Smart Hands
Cabling checks, power cycles, console access, hardware swaps and collaboration with a remote engineer.
← All service pillarsField Services · Onsite execution
Technical presence on the ground, with clear scope and completion evidence.
Remote Hands, Smart Hands, surveys, deployments and rollouts for Greek businesses and international technology partners.
CLEAR SCOPEDEFINED OWNERSHIPDOCUMENTED CHANGEMEASURABLE OUTCOME
Service scope
From basic physical intervention to coordinated technical work.
Every dispatch is validated for location, access, equipment, instructions, dependencies, expected outcome and reporting format.
Site surveys
Rack, network, Wi-Fi, cabling, asset and pre-installation surveys with photographs and findings.
Deployments & IMAC
Install, move, add and change work for endpoints, network equipment, peripherals and branch technology.
Rollouts & emergency dispatch
Repeatable multi-site execution or urgent attendance, subject to availability and agreed scope.
Operating model
Scope before dispatch. Evidence before closure.
We validate prerequisites and acceptance criteria, coordinate the visit, communicate during execution and close only with agreed evidence or escalation.
01Validate scope & access
02Schedule & dispatch
03Execute & communicate
04Evidence & close
Clear boundaries
What is agreed before work begins.
Coverage and arrival time depend on location, availability, access and parts. Work outside approved scope requires confirmation, and no unverified SLA is implied.
FAQ / SERVICE FIT
Questions to clarify before engagement.
Can this pillar operate as a standalone service?
Yes. The scope may cover a specific operational area or integrate with the other ICTSupport pillars under one service model.
How is pricing determined?
Pricing depends on environment size, locations, coverage, complexity, dependencies and agreed deliverables. We quote after scope validation.
What happens during onboarding?
We confirm systems, contacts, responsibilities, access, escalation, documentation and acceptance criteria before live operation.
Send us your next onsite scope.
Provide the location, target date, equipment, task and acceptance criteria.